Privacy Policy

Using your information

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We comply with the Australian Privacy Guidelines and Laws which can be seen at http://www.privacy.gov.au/. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The information we collect

The type of information we will collect about you includes your name, address, phone number, email address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Protecting your information

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside Australia we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Contacting us

If you have any questions or concerns about privacy and our use of your personal information then please call a member of the customer support team on 03 9762 4844 contact us by enquiries@myengraving.com.au

A SPECIAL NOTE ABOUT CHILDREN

Children are not eligible to use services that require submission of personal information, and we require that minors (under the age of 18) do not submit any personal information to us. This includes submitting personal information to us as part of a user profile or personalization profile, an order for products or e-mails. If you are a minor, you can use these services only if used together with your parents or guardians. If you are a minor, you should seek guidance from your parents.

INFORMATION COLLECTED AND HOW IT IS USED

We do collect personal information directly from individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services such as fulfillment and completion of your order, but use of these services is voluntary.

If you do nothing during your visit to the web site but browse or download information, we automatically collect and store the following information about your visit:

The Internet Protocol Address and domain name used, but not the e-mail address;

The type of browser and operating system you used;

The date and time you visited this site;

The web pages or services you accessed at this site;

The web site you visited prior to coming to this web site.

The information we automatically collect or store is used to improve the content of our web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering web site statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our web site to continually improve the value of the materials available. Our web site logs do not identify a visitor by personal information, and we make no attempt to link other web sites with the individuals that browse this web site.

This site may provide or distribute certain lists and statistical reports of regulatory information as provided by law, but no personal information is sold or distributed, and all relevant legal protections still apply to this web site.

WHAT HAPPENS TO INFORMATION YOU SUBMIT TO US?

If you choose to submit information to us, the information may or may not be transmitted through secure lines to our company database. You will be notified whether the information submited is secure or not by your browser. Different browser notify you using different methods. Please consult the documentation for the browser you are using for details on how your particular browser notifies you of security information. Any private information will only be used for the purposes for which it was provided and will not be shared with another entity except as prescribed by law and/or as necessary to fulfill your order request.

USE OF INTERNET REQUEST FOR ASSISTANCE FORM INFORMATION

Any information you provide to us will only be shared with entities involved in your order as necessary. Information you provide may be included with other consumers’ information to be used for statistical reporting, trending data, and/or investigative actions. For example, we may need to retain information that becomes part of an enforcement action or consumer complaint case for a period of time after the closing date of your order. Typically orders are stored in our online database for a period of seven years for accounting purposes.

SURVEYS

If during your visit to this web site you participate in a survey or send an e-mail, the following additional information will be collected:

The e-mail address and contents of the e-mail; and

Information volunteered in response to the survey.

The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us. The information is retained in accordance with Government Privacy Rules.

IF YOU SEND US E-MAIL

You may choose to provide us with personal information, as in e-mail with a comment or question. We use the information to improve our service to you or to respond to your request. Sometimes we forward your e-mail to other employees or third party organisations we work with who may be better able to help you, and this staff may be employed by a different agency or company. Except for authorized law enforcement investigations or, as required by law, we do not share your e-mail with any other organizations and your e-mail address is never solld to third party companies for use in spam activities.

We use your e-mail to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our web site, or to forward the e-mail to another agency for appropriate action for the purpose of fulfilling your order request.

ORDER FORMS

If you place an order with us, we request information from the user on our order form. A user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your order/request. If we have trouble processing an order, this contact information is used to get in touch with you.

AUTOMATIC COLLECTION OF INFORMATION/COOKIES

Cookies are simple text files stored on your computer by your web browser. Some pages on this site may make use of cookies to provide you with personalized service on your return visits, or for other reasons as may be necessary to provide a good web site experience for you.

This site makes every attempt to avoid the use of cookies. When needed to maintain the functionality of an application.

Cookies created on your computer by using this web site may contain “personal information” but only if you submit that personal information to this site through our forms. You can refuse the cookie or delete the cookie file from your computer by using any of the widely available methods. However, if you turn your cookie option off, you may not be able to access some of the features in our interactive applications.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies and JavaScript code to enable analysis on usage of this website. The data collected about your use of this website, (including your IP address) will be transmitted to and stored on Google’s servers. Google will use this data for the purpose of compiling reports on website activity for us and providing other services relating to website activity and internet usage.

Google will not collect personal information about you and the reports provided by Google to us will only contain aggregate non personal data about your use of this website. (These reports may contain data relating to pages viewed, files downloaded or the completion of online subscriptions). We will use the data collected by Google Analytics to improve the functionality of this website.

Google may transfer this data to third parties where required to do so by law, or where third parties process this data on Google’s behalf. Google will not associate your IP address with any personal information you may have previously provided to Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Remarketing

We may remarket your information. Remarketing is a way for us to connect with users, based upon your past interactions with the All Trophies website. Third-party marketing vendors may be hired by All Trophies to perform remarketing services. As a result, third-party vendors, including Google, may show All Trophies ads on sites on the internet. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to the All Trophies website.

To opt out of customized Google Display Network ads click here. To find out more about how Google uses any data it collects please visit http://www.google.com/privacy_ads.html.

Any information collected is used only for remarketing purposes and will not be used by them for any other purpose.

SECURITY

This Site, as developer and manager of this web site, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day practices of the entire sites operating environment as part of its continuing commitment to risk management. This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via this web site. However, because of the Public Nature of the Internet, you should consider ANY AND ALL information submitted through, or listed at this site to be publicly and freely accessible. This site or it’s owners make no representation or warranty to the contrary.

LINKS TO OTHER SITES

Our web site has links to sites we feel might be useful to you and which may provide services. When you link to another site, you are no longer on our site and are subject to the privacy policy of the new site.

This web site and the information it contains are provided as a public service by the North Pole Awards. This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring. Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.

LIMITATION OF LIABILITY

This site attempts to maintain the highest accuracy of content on its web site. Any errors or omissions should be reported for correction.

We makes no claims, promises, or guarantees about the absolute accuracy, completeness, or adequacy of the contents of this web site and expressly disclaims liability for errors and omissions in the contents of this web site. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose, and freedom from computer virus, is given with respect to the contents of this web site or its hyperlinks to other Internet resources.

Reference in this web site to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by this site or its employees or agents.

This Use Policy is subject to change without notice.

OWNERSHIP

In general, information presented on this web site, unless otherwise indicated, is copyrighted. and duplication of images, content or any other form of this site is prohibited by law. If you would like to purchase usage of images, or information from us you may contact us to make a request.